Key Features of Enate BPM Software
1) Standardization
2)
Visibility
3)
Control
4)
Automation
5)
Responsive
1)
Standardisation –
·
Enate is a single platform for change, removing the need for separate
CMR, BPM & Performance Management tools.
·
We help you create standard services and choose purposeful variations
where customers need them
·
Enate customers deploy new services to new customers in hours.
2)
Visibility –
·
If you can’t see it
you can’t control it! Enate is the best tool to give you visibility and control
in your service centre.
·
Enate Dashboarding
from Tableau gives you the world’s leading BI and visualisation tool – Answer
questions at the speed you think of them.
·
We give you and your
colleagues complete visibility of real time issues and past performance.
3)
Control –
·
Enate gives team leaders the tools to be proactive managers rather than
fire-fighters.
·
We give service directors visibility of activity costs and delivers data
to implement Lean & Six Sigma
·
Enate’s interactive visuals give managers intuitive control to help make
improvements stick.
4)
Automation
·
Enate’s robotic
process control seamlessly co-ordinates activity across your other systems and
automates many manual activities.
·
With enate, staff
just deliver service: Allocation, prioritisation and tracking are completely
automated by enate.
·
The enate automation
journey starts simple and allows you to add more sophistication & power
over time, delivering big savings at every step.
5)
Responsive
·
Enate is fast.. really fast, and helps your team deliver instant
responses to customers.
·
Enate takes control of all inbound & outbound communications to the service
centre - Get a single view of your interactions with each customer.
·
Enate allows customers to access the service on the device they choose.
